Hydra Support is available by clicking "Support" from the Hydra dashboard. All of your team members will be able to collaborate in the chat room.


Hydra Support is available during US business hours, and our staff are notified by email outside of business hours. We will respond to you as soon as possible, but please allow up to 1 business day.

Information to provide

When contacting support with a specific issue, please provide the date, time, and timezone of the issue, and if possible, the Hydra data warehouse UUID (found in the URL when viewing it on the dashboard). Thanks for your help!

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